General Terms and Conditions

On this page you will find our General Terms and Conditions. These conditions apply to all our sales, deliveries and transactions. If you have any questions about one or more of these provisions, you can contact shop@celeste-parfums.nl

1. General

1.1: By placing an order, each customer agrees, without reservation, to our General Terms and Conditions.
1.2: The sale of an article is established after acceptance of the order by Celeste and its confirmation by e-mail. This order confirmation is also the invoice.

2. Price

2.1: All prices are stated in euros (€) and include VAT.

3. Order & Payment

3.1

After placing an order, you will receive an email as soon as possible to confirm. This order confirmation contains the purchase price of your item(s) + contribution for shipping costs, this is also your invoice. If you have not received a confirmation after placing your order, you can let us know by sending an email to shop@celeste-parfums.nl

3.2

Celeste offers, in a safe and reliable way, the following online payment methods:

iDEAL (online payment via ING, ABN Amro, Rabobank, SNS, Fortis, Friesland Bank, Triodos and ASN Bank)
PayPal

4. Cancellation

Any order can be cancelled, without any costs, within 24 hours after you placed the order. Cancellation is only possible by email!

5. Shipping costs

5.1

All orders are sent by us with parcel post from PostNL. By sending by parcel post we limit the risk of loss, damage or theft during transport of your order.

5.2

For orders up to €60,- within the Netherlands, the shipping costs are €6,00. For orders above this amount, no shipping costs are charged.
EU Zone 1 Belgium € 12.50

6. Delivery

6.1: All items will be offered for order to PostNL within 1-5 business days after receipt of payment. Shipping will be done according to the General Terms and Conditions for Commissioned Postal Transport of PostNL, which are stated on General Terms and Conditions PostNL.
6.2: If items have a delivery time longer than 5 working days, the buyer will be notified by email.
6.3: If articles are unexpectedly unavailable, this will be communicated by e-mail.

7. Returns

7.1

Products can be returned within 14 days of receipt provided they are unopened and undamaged after you have notified us within 14 days of receipt of your order, exclusively by e-mail, that you will be returning one or more items from your order.

7.2

Goods purchased with a discount cannot be returned.

7.3

You can send returns to:

Celeste Parfums
Frederikstraat 963
2514 LJ The Hague

7.4

The shipping costs for your return shipment are at your expense unless an error was made by Celeste. If you meet these conditions, the purchase amount and shipping costs will be refunded to you within 7 working days.

8. Liability

Celeste is not liable for the loss or damage of the shipped items. If it is determined that Celeste would still be liable for any damage, then the liability is capped at the order amount of the order.

9. Privacy

All personal data will be used exclusively and solely by Celeste and will not be made available to third parties other than necessary for payment transactions and delivery of the order.

10. Warranty

The guarantee is determined according to the applicable law. In case of defects Celeste will exchange the articles. If the exchanged article also shows defects you can return the article (see 7) and the full purchase price will be refunded.

11. Copyright

12. Applicable law

Dutch law applies to all agreements to which these conditions apply in whole or in part.