Order and Payment

After placing an order, you will receive a confirmation email as soon as possible. This confirmation will include the purchase price of your product(s) plus the shipping costs; it also serves as your invoice. If you haven't received a confirmation after placing your order, please let us know by sending an email to shop@celeste-parfums.nl .

Celeste offers the following online payment methods in a safe and reliable manner:

· IDEAL (online payment via ING, ABN Amro, Rabobank, SNS, Fortis, Friesland Bank, Triodos and ASN Bank)

PayPal

Credit card

· Prepayment by bank (IBAN: NL76 INGB 0008 1250 21, BIC: INGBNL2A)

All orders are shipped via PostNL parcel service. By using parcel service, we minimize the risk of loss, damage, or theft during transport.

- The Netherlands: For orders up to €60, shipping costs are €5.95. For orders above that amount, there are no shipping costs.

- EU Zone 1 Belgium, Germany, Austria, Luxembourg and France : Below €100, the shipping costs are €7.95 / above €100, shipping is free.

- EU Zone 2 Denmark : Below €125,- the shipping costs are €9,95 / above €125,- shipping is free.

 

Deliver:

We strive to deliver all products to PostNL (Dutch postal company) within approximately 1-5 business days of receiving payment. Shipping is in accordance with PostNL's General Terms and Conditions for Postal Services, which are listed on the PostNL General Terms and Conditions.

International orders will be delivered by the local postal company.

 

Returns :

Products can be returned within 14 days of receipt, provided they are unopened and undamaged, after you have notified us, by email only, within 14 days of receipt of your order, that you will be returning one or more items from your order.

Goods purchased with a discount cannot be returned.

You can send returns to:

Celeste Parfums
Frederikstraat 963
2514 LJ The Hague

You will be responsible for the return shipping costs, unless Celeste made an error. If you meet these requirements, the purchase price and shipping costs will be refunded to you within 7 business days.