Shipping policy
After placing an order, you will receive a confirmation email as soon as possible. This order confirmation includes the purchase amount of your product(s), any shipping costs and the order details. This order confirmation also serves as your invoice. If you have not received a confirmation after placing your order, please contact us at shop@celeste-parfums.nl.
Payment methods
Celeste offers the following online payment methods in a safe and reliable way:
iDEAL / WERO
Bancontact
PayPal
Shop Pay
Apple Pay
Google Pay
Visa
Maestro
Mastercard
American Express
Shipping and Rates
All orders are shipped by us with PostNL. By shipping orders as parcels, we reduce the risk of loss, damage or theft during the transport of your order.
The Netherlands
Under €60: shipping costs €5.95
Mailbox parcel: €3.95
From €60: free shipping
EU Zone 1: Belgium, Germany and Luxembourg
Under €100: shipping costs €7.95
From €100: free shipping
EU Zone 2: Denmark, France, Ireland, Italy, Austria, Portugal, Spain and Sweden
Under €150: shipping costs €9.95
From €150: free shipping
EU Zone 3: other European countries
Under €300: shipping costs €19.95
From €300: free shipping
Delivery
We aim to hand over all products to PostNL within approximately 1 to 5 business days after receiving payment. Shipping is carried out in accordance with the General Terms and Conditions for commissioned postal transport of PostNL.
A PostNL Pick-up Point may be selected, if available, after payment on the order confirmation page.
Returns
Products can be returned within 14 days of receipt, provided that the item is unused, unopened, undamaged and in its original packaging. If the product is sealed, the seal must be intact.
You can request a return through your customer account, via the order status page of your order or by contacting us at shop@celeste-parfums.nl.
Returns can be sent to:
Celeste Parfums
Frederikstraat 963
2514 LJ The Hague
The Netherlands
Items returned to us without a prior return request may not be processed.
Exceptions
Certain items cannot be returned. This includes products that are not suitable for return for hygiene or health protection reasons if the seal has been broken after delivery. Examples include opened, used or unsealed perfumes, cosmetics, skincare products and other beauty products.
Personalised items, gift cards and products that cannot be resold due to use, damage or missing packaging also cannot be returned.
Items purchased with a discount can be returned as long as they meet our return conditions and the statutory right of withdrawal applies.
Return costs
The costs of returning an item are the responsibility of the customer, unless there has been an error on the part of Celeste Parfums, for example if you received an incorrect or damaged item.
In the case of a full withdrawal from the order, we will refund the purchase amount and the original standard shipping costs. Any additional costs for a more expensive shipping method than our standard delivery will not be refunded.
In the case of a partial return, the original shipping costs will not be refunded.
Refunds
Once we have received and inspected your return, we will let you know whether the return has been approved. If approved, the purchase amount will be refunded to your original payment method.
We process approved refunds as quickly as possible and no later than within 14 days. Please note that it may then take a few additional business days for your bank or credit card company to process the refund.